Frequently Asked Questions

Have a question or need assistance?
For any enquiries regarding your order, sizing, collection or other matters, feel free to contact us on Telegram:

Ryan: @r_nxyz
Lionel: @liarnel

Pre-order Information

When will my order ship?

All pre-orders are expected to be delivered End-October at the latest.

Will I be charged now or when my order ships?

Payment will be collected during checkout when you place your order.

Sizing & Product Information

How do I find my size?

Please refer to our Size Guide in the product page to find the size that best suits you.

Will this item be restocked if I miss the pre-order?

Our merchandise is released in limited quantities. Once the pre-order period closes, items will not be restocked unless announced otherwise as part of a future or seasonal release.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, Apple Pay and Google Pay.

Is my payment secure?

Yes. Payments are processed securely through ShopifyPayments using industry-standard payment security measures, including 3D Secure authentication where applicable.

Shipping & delivery

Do you ship internationally?

Currently, we only offer delivery within Singapore.

How much does shipping cost?

Local delivery is available at an additional fee of S$6 per order.

Is self-collection available? 

Yes. Self-collection is available at Singapore Institute of Management (SIM). Further collection details will be provided once your order is ready.

Returns & Refunds

Can I return or exchange items?

All purchases are final, and we do not accept returns or exchanges for change of mind or incorrect sizing.

What if my item arrives damaged or wrong?

If your item arrives damaged or you receive the wrong item, please contact us via Telegram with your order details. We will assist you with an exchange or refund where applicable.

How long do refunds take?

Approved refunds will typically be processed within 3–5 working days from the date of approval.